Shipping and Handling

All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us so that we may make good the problem.  Shipping is free for all orders within New Zealand.

Australian customers – shipping is an additional $18

Delivery Schedule

Delivery is through our local courier in NZ and delivery is usually achieved within 1-2 business days. Additional time may be required for rural deliveries.

Australian deliveries are all shipped by DHL Express. Delivery is usually achieved within 2-3 business days.

Back Orders

Everything advertised on our website is in stock and ready for immediate shipping. If there is any unexpected delay of the product, you will be notified by email. An estimated date of departure will be given and you will have the right to cancel your order.

Credit Card Security

We use fully secure shopping cart technology. When you enter your personal information on our website we use Payment Express to process payments through Secure Sockets Layer (SSL) technology to protect your information as it is transmitted and we do not hold any of your Credit Card information.

International Customers

International Customers, please be aware that any customs charges or conditions applicable in your state/ locality/ or country are your responsibility. Any customs duties, sales taxes and other regulatory charges are payable by the purchaser.

Prices are in NZ Dollars or can be converted to Australian Dollars using the currency exchange tool in the top right hand corner of the website. GST is included in the NZ price. Australian customers do not pay GST, saving more on the cost of our products.

Our Details

216 Riddell Road
Auckland 1071
New Zealand

Privacy Policy

We believe in personal privacy and comply with all regulations to protect your privacy. We do not disclose or sell any of your personal information. It is what you expect and we deliver that promise.

Remittance Terms

Your Credit card will be charged when you order.

Payment is required by VAPEBOX prior to shipping orders.

Returns & Cancellation Policy

Unfortunately we do not offer refunds or credit notes for vape juice, unless damaged or faulty. Cancellation policy allows refund at any stage of the purchase prior to the goods being shipped. After goods have been sent the refund policy takes effect.